All branches of the Central Arkansas Library System will be closed Friday, October 20, for staff development sessions. Regular hours will resume Saturday, October 21. We apologize for any inconvenience.

Frequently Asked Questions



How do I access my online account?

To access your account, you'll need a library card barcode number and Personal Identification Number (PIN). If you do not have a Personal Identification Number (PIN), you may establish one the first time you login to your account. If you have forgotten your PIN, please visit your local library or call (501) 918-3040 to have your old PIN removed. You will then be able to re-establish your PIN. Click here to log in to your account.


How do I save my borrowing history?

The CALS BiblioCommons catalog will only keep a history of the physical materials that you borrow from CALS. By default, your borrowing history is not saved. To turn on the borrowing history feature in your catalog account, follow the instructions found here.


How do I place a hold on a book?

Once you have identified an item in the online catalog that you would like to hold, simply click the green "Place a Hold" button located near the item details. If you are not already logged in to your online account, you will be prompted to do so.


How do I renew materials?

Materials may be renewed by phone or online. To renew by phone, call the circulation desk of your local branch. To renew online:

  1. Log in to your online account.
  2. Browse to your Library Dashboard. If you are not taken there immediately upon logging in, you may browse there by clicking on your username in the upper right corner of the page and selecting "My Library Dashboard" from the dropdown menu.
  3. To the left of your dashboard, you will see a "My Borrowing" panel. In that panel, click on the "Checked Out" section.
  4. From the "Checked Out" page, you may view all your items or filter the list by those items that are overdue, due soon (the next three days), or due later.
  5. Once you have found the item you would like to renew, simply click on the "Renew" button in the bottom right-hand corner of the item record.
  6. Once you have clicked the button, you should see an alert indicating whether the item was renewed successfully or not.
  7. You may renew an item up to 5 times if no one has placed a hold on it. Hot Picks may not be renewed.

How do I find employment opportunities at CALS?

Simply visit our employment opportunities page. PLEASE NOTE: CALS in an equal opportunity employer. Applications will be accepted for advertised positions ONLY.


How do I renew my online registration?

For security purposes, online registration expires every 12 months. Simply call 501.918.3000 or visit your local branch of CALS, confirm your current address and phone number, and your online registration will be renewed.

How do I use the Overdrive App with my 1st Generation Kindle device?

First-generation Kindle Fire users are no longer able to access their library's collections using the OverDrive legacy app (alternately known as the OverDrive Media Console, or OMC, v. 2.6.6). However, users may still borrow Kindle Book titles from their library's OverDrive collection (using either another device (non-Kindle Fire) or a computer) and redeem them on their Amazon accounts. The following process may then be used to deliver the Kindle Book title to their first-gen Kindle Fire tablets.

Follow the steps below to send a library Kindle Book to your Kindle device, Kindle reading app, or Kindle Cloud Reader

  1. In your library's digital collection, select to go to your Loans page. If prompted, sign into your library.
  2. From your Loans page, click or tap Download next to a borrowed eBook, then select Kindle Book. This will take you to Amazon's website to complete your checkout.
  3. If you're already signed into your Amazon account, select a device or reading app from the "Deliver to:" drop-down menu, then select Get library book.
  4. If you're not signed into your Amazon account, select Get library book, then follow the prompts to sign in, select a device or app from the "Deliver to:" drop-down menu, and select Continue.

Once you've redeemed a borrowed Kindle Book, you can send it to any registered Kindle device, Kindle reading app, or Kindle Cloud Reader from your Amazon account for the duration of the lending period.

Note: Some Kindle Books from your library (including many picture books, read-alongs, and graphic novels) are not supported on certain Kindle devices or reading apps. To check if a library eBook has Kindle device or app restrictions, look for a Kindle restrictions link under the eBook's "Formats" section in your library's digital collection.

To wirelessly send borrowed Kindle Books, you need an active Wi-Fi connection. If you do not have an active Wi-Fi connection, you must transfer books from your computer to your Kindle device via USB. Borrowed Kindle Books cannot be delivered via your Kindle's 3G network.

You can find more information about transferring files to your Kindle via USB or how Kindle works with your library on Amazon's help site.